Last updated: June 16, 2026

Thank you for shopping at SAINT ARMONT. This Shipping Policy explains our order processing, shipping, tracking and delivery practices.

1. Order processing

Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping time. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Estimated delivery times

Delivery time depends on the destination. After an order has been processed and shipped, the estimated shipping times are:

• United Kingdom: 3 to 4 business days after shipment.
• Australia: 4 to 6 business days after shipment.
• United States: 5 to 7 business days after shipment.
• Other eligible destinations: 9 to 12 business days after shipment.

Including the standard processing time of 1 to 3 business days, the estimated total delivery times are:

• United Kingdom: approximately 4 to 7 business days.
• Australia: approximately 5 to 9 business days.
• United States: approximately 6 to 10 business days.
• Other eligible destinations: approximately 10 to 15 business days.

Delivery estimates are not guaranteed and may vary depending on customs procedures, local carrier operations, severe weather, public holidays, high shipping volumes or other circumstances outside our reasonable control.

3. Shipping destinations

SAINT ARMONT currently ships to eligible destinations in more than 65 countries.

Available shipping destinations are determined by the country or region options displayed during checkout. If a destination cannot be selected at checkout, we are currently unable to ship to that location.

Shipping availability may change because of carrier limitations, legal restrictions or service interruptions.

4. Shipping costs

SAINT ARMONT currently offers free tracked shipping on all orders to eligible destinations available at checkout, with no minimum purchase required.

5. Shipping carriers and local delivery

International orders are generally shipped through YunExpress.

After a package reaches the destination country, delivery may be transferred to a local last-mile carrier responsible for completing the delivery.

The local carrier may vary depending on the destination country, region and available delivery network.

For certain destinations, the local delivery carrier may include USPS in the United States, Royal Mail in the United Kingdom or Australia Post in Australia. The final carrier information will be shown through the applicable tracking service when available.

6. Order tracking

Once an order has been shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may require a short period to become active after the shipping confirmation is sent.

After the package is transferred to a local last-mile carrier, the tracking page may display updated carrier information or a new local tracking number.

A temporary delay between tracking updates may occur while the package is being transferred, processed by customs or accepted by the local carrier.

In some cases, an order may be shipped in more than one package. When this occurs, separate tracking information may be provided for each package.

7. Customs, duties and taxes

International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.

Unless these charges are expressly included and collected during checkout, they are the responsibility of the customer and are not controlled by SAINT ARMONT.

Customs procedures and inspections may affect the estimated delivery time.

8. Shipping address

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If you notice an error in your shipping address, contact us as soon as possible at info@saint-armont.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect, incomplete or undeliverable address may be the responsibility of the customer, except when the issue was caused by SAINT ARMONT or one of our service providers.

9. Delivery delays

Although we make reasonable efforts to meet the estimated delivery times, delays may occur because of carrier operations, customs procedures, severe weather, public holidays, high shipping volumes or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, review the tracking information and contact our customer support team.

We will assist with reviewing the available tracking information and determining the appropriate next steps.

10. Lost packages

If the tracking information indicates that a package may be lost in transit, contact us at info@saint-armont.com.

We may need to contact the shipping carrier or logistics provider and complete an investigation before providing a replacement or refund.

If a package is confirmed as lost before delivery, SAINT ARMONT will provide an appropriate solution, which may include a replacement or refund.

11. Packages marked as delivered

If your tracking information shows that the package was delivered but you have not received it, please:

• Confirm that the shipping address provided with the order is correct.
• Check around the delivery location, mailbox, reception area or other secure locations.
• Ask household members, neighbors or building staff whether they accepted the package.
• Contact the local last-mile carrier for additional delivery details.

If the package still cannot be located, contact us so we can review the available tracking and delivery information.

12. Damaged or incorrect shipments

If your order arrives damaged, defective or contains an incorrect item, contact us as soon as possible at info@saint-armont.com.

Please include your order number and clear photographs or videos showing the package and item received.

Confirmed damaged, defective or incorrect orders will be handled in accordance with our Refund Policy. SAINT ARMONT will cover the applicable return shipping costs for confirmed damaged, defective or incorrect items.

13. Refused and undeliverable packages

Packages may be returned to the sender when delivery is refused, the shipping address is incorrect or incomplete, the recipient cannot be reached or the package is not collected within the carrier’s required period.

If a package is returned because of incorrect or incomplete information provided by the customer, or because the package was refused or not collected, the customer may be responsible for the documented carrier costs associated with returning or reshipping the package, where permitted by applicable law.

Any applicable cost will be communicated to the customer before a deduction is made from a refund or before the package is reshipped.

This does not apply when the delivery failure was caused by SAINT ARMONT, the logistics provider or the shipping carrier.

14. Returns and refunds

Eligible items may be returned within 30 calendar days from the date of delivery, subject to the conditions stated in our Refund Policy.

For complete information about return eligibility, return shipping costs, Final Sale items and refunds, review our Refund Policy.

15. Contact us

For questions regarding processing, shipping, tracking or delivery, contact:

Email: info@saint-armont.com

You may also contact us through our contact form. We aim to respond within 3 business days.