Explore answers to the most common questions our customers have about our products and services. We are here to help you make the best choice!
Orders & Returns
I received a damaged item. What should I do?
If your item arrives damaged, please keep all the packaging and contact us within 3 days. Send a picture/video of the package, items, and any notes from the delivery company to info@saint-armont.com.
We'll help you either get a refund or replace the item, depending on what's wrong.
I received a wrong item. What should I do?
We are extremely sorry to hear you received the wrong item!
Please contact info@saint-armont.com and we will help you to resolve the issue as soon as possible.
Can I change or cancel my order?
We cannot alter or cancel orders once they have been dispatched, as they are processed and shipped by our warehouse within 3 to 5 days.
If the order has not been dispatched yet, you can request changes or cancellations. If you’ve ordered an item that you wish to return, you can submit your request via email to info@saint-armont.com.
Please follow the steps in our Refund Policy.
Can I change or cancel my order?
We offer store credit refunds if you change your mind.
All original packaging must be returned with the product in order for the credits to be applied. The item must show no signs of use or wear.
For more information, please read our Refund Policy.
Can I track my order?
Yes! From the start that your order is processed, you will receive a confirmation email, followed by a notification email to inform you that your item has been dispatched. In this email, you will find your tracking number.
Additionally, on the Customer Service section of our website, under Tracking, you can enter your tracking number to keep track of your order in real-time.
Payment
What payments methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.
Do I pay duties and taxes on my product?
All of our prices include taxes.
How do the discount codes work?
Discounts we offer are only valid for orders placed on our official website, and are only valid for a limited period of time.
Did you request a discount code in the checkout process but did it not apply? Check that the code was valid when you made the purchase.
If you tried a valid code but it has not been applied, please contact us via info@saint-armont.com.
Shipping
Do you ship overseas?
Yes, at SAINT ARMONT, we offer worldwide shipping! No matter where you are, we ensure that your order is delivered to your doorstep as quickly and efficiently as possible.
How long will it take to get my orders?
Due to high demand, orders will be processed within 3 to 5 business days. Delivery takes 5 to 10 business days, depending on your location. We greatly appreciate your patience and are committed to delivering the highest quality service.
Delivery details will be provided during checkout and in your confirmation email. Thank you for choosing our brand.
How much does the shipping cost?
Shipping is completely free worldwide – on all orders, no minimum spend required.
A tracking number is supplied via email after the order is processed.
Can I click and collect my order?
Sorry! Unfortunately we do not offer this service.
Product Information
What material are your bags made of?
Our bags are made from high-quality materials, carefully selected for their durability and style. We use a variety of premium materials, including genuine leather, sustainable fabrics, and eco-friendly components, to ensure that every piece not only looks elegant but is also built to last.
How do I take care of my SAINT ARMONT bag?
To keep your SAINT ARMONT bag looking its best, follow these simple care tips:
- Store it properly: When not in use, store your bag in its dust bag and keep it in a cool, dry place, away from direct sunlight and humidity.
- Clean gently: Use a soft, damp cloth to clean your bag. For leather bags, we recommend using a leather cleaner specifically designed for premium leather.
- Avoid overloading: Try not to overfill your bag, as this can stretch the material and affect its shape over time.
- Protect from stains and spills: Be cautious around liquids, oils, or makeup. If your bag gets dirty, clean it immediately to avoid permanent stains.
- Condition your leather: For leather bags, use a leather conditioner every few months to keep the material soft and prevent it from drying out.
