Find clear answers about our products, shipping, returns, payments and customer service.
Orders & Returns
I received a damaged item. What should I do?
If your item arrives damaged or defective, keep the item and all original packaging and contact us as soon as possible, preferably within 3 days of delivery.
Email info@saint-armont.com with your order number and clear photos or videos showing the item, packaging and any visible damage.
After reviewing the information provided, we will offer an appropriate solution, which may include a replacement or a full refund. SAINT ARMONT will cover the applicable return shipping cost for confirmed damaged or defective items.
I received a wrong item. What should I do?
If you receive an item that is different from the product ordered, contact us as soon as possible at info@saint-armont.com.
Please include your order number and clear photos of the item and packaging received.
After reviewing the information provided, we will arrange an appropriate solution, which may include a replacement or a full refund. SAINT ARMONT will cover the applicable return shipping cost for confirmed incorrect items.
Can I change or cancel my order?
Contact us as soon as possible at info@saint-armont.com if you need to request a change or cancellation.
Orders may only be changed or cancelled before they have entered processing or been shipped. Because orders may begin processing shortly after they are placed, we cannot guarantee that a request can be completed.
Once an order has entered processing or been shipped, it cannot be changed or cancelled. After delivery, eligible items may be returned in accordance with our Refund Policy.
How do refunds work?
Eligible unused items may be returned within 30 calendar days from the date of delivery for a refund to the original payment method.
The item must be unused, unworn and returned with all original tags, accessories, protective materials and packaging. Customers are responsible for standard return shipping costs.
Products purchased during a promotion or with a discount remain eligible for return unless they were clearly marked as “Final Sale” before purchase.
Final Sale items remain eligible for a refund or replacement if they arrive damaged, defective or different from the product ordered.
Approved refunds are issued to the original payment method within 7 to 10 business days after the returned item has been received, inspected and approved. Additional processing time may be required by the bank or payment provider.
For complete conditions and instructions, review our Refund Policy.
Can I track my order?
Yes. After your order has been processed and shipped, you will receive an email titled “Your order is on the way” containing your tracking information.
Tracking information may take a short period to become active. After the package reaches the destination country, delivery may be transferred to a local last-mile carrier, and the tracking page may display updated carrier information or a new local tracking number.
You may also enter your tracking number on the Tracking page available in the Customer Service section of our website.
Payment
What payments methods do you accept?
We accept Amazon Pay, American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, iDeal Wero, Mastercard, PayPal, Shop Pay, Visa and Afterpay.
Do I have to pay customs duties or taxes?
Product prices include any taxes collected and displayed during checkout.
International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country. Unless these charges are expressly included and collected during checkout, they are the responsibility of the customer.
These charges are determined by local authorities and are not controlled by SAINT ARMONT.
How do discount codes work?
Discount codes are valid only for eligible orders placed through our official website.
Each discount may have specific conditions, including an expiration date, eligible products, minimum order value or usage limit. Unless otherwise stated, discount codes cannot be combined with other discounts or promotions.
Enter the discount code in the designated field during checkout before completing your purchase. The discount will be shown in the order summary when successfully applied.
Some promotions are applied automatically and do not require a discount code.
If a valid discount code does not apply, confirm that the conditions have been met and contact us at info@saint-armont.com before completing your order.
Shipping
How long will it take to get my orders?
Orders are generally processed within 1 to 3 business days before shipment.
After your order has been processed and shipped, estimated delivery times are:
• United Kingdom: 3 to 4 business days
• Australia: 4 to 6 business days
• United States: 5 to 7 business days
• Other eligible destinations: 9 to 12 business days
Including processing time, the estimated total delivery times are:
• United Kingdom: approximately 4 to 7 business days
• Australia: approximately 5 to 9 business days
• United States: approximately 6 to 10 business days
• Other eligible destinations: approximately 10 to 15 business days
Delivery times may vary depending on customs procedures, local carrier operations, public holidays, severe weather or other circumstances outside our reasonable control.
How much does the shipping cost?
We currently offer free tracked shipping on all orders to eligible destinations available at checkout, with no minimum purchase required.
Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout.
Can I click and collect my order?
No. We currently operate exclusively online and do not offer in-store pickup or click-and-collect services.
Do you ship internationally?
Yes. We currently ship to eligible destinations in more than 65 countries.
Available destinations are shown during checkout. If your country or region cannot be selected at checkout, we are currently unable to ship to that location.
We currently offer free tracked shipping to eligible destinations available at checkout.
Product Information
How do I take care of my SAINT ARMONT bag?
Care instructions may vary depending on the material. Always review the product information before using a cleaner or conditioning product.
To help preserve your bag:
• Store it in a cool, dry place away from direct sunlight, heat and humidity.
• Keep the bag in its protective dust bag when it is not in use, when provided.
• Avoid overfilling the bag, as excessive weight may affect its shape, handles or structure.
• Keep the bag away from liquids, oils, makeup, perfumes and abrasive surfaces.
• Remove light surface dirt gently with a clean, soft and dry cloth.
• Do not use harsh chemicals, alcohol, bleach or household cleaning products.
For genuine leather items, use only a cleaner or conditioner specifically designed for the type of leather and test it on a small, inconspicuous area first.
Do not apply leather cleaner or leather conditioner to vegan leather, synthetic materials, woven surfaces or textiles unless the product is specifically approved for that material.
For significant stains or damage, we recommend consulting a professional cleaning service experienced with handbags and the applicable material.
What material are your bags made of?
The materials used vary by design and may include top-grain leather, vegan leather, woven materials, textiles and metal hardware.
Please review the product description and specifications on each product page for the exact materials used in a particular bag. If you need additional information before purchasing, contact us at info@saint-armont.com.