Refund Policy

Last updated: June 16, 2026

At SAINT ARMONT, eligible items may be returned within 30 calendar days from the date the order is delivered.

1. Return eligibility

To be eligible for a return, the item must:

  • Be unused, unworn and unwashed.
  • Be in the same condition in which it was received.
  • Include all original tags, accessories, protective materials and packaging.
  • Show no signs of use, alteration or damage caused after delivery.

Products purchased during a promotion or with a discount remain eligible for return unless they were clearly marked as “Final Sale” on the product page before purchase.

2. Non-returnable items

The following items cannot be returned:

  • Products clearly marked as “Final Sale” before purchase.
  • Gift cards.
  • Promotional gifts submitted as a standalone return.

Final Sale items remain eligible for a refund or replacement if they arrive damaged, defective or different from the product ordered.

3. How to request a return

To request a return, contact info@saint-armont.com within 30 calendar days of delivery and provide:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos or videos when the item is damaged, defective or incorrect.

A return request is considered submitted on time when the customer contacts us within the 30-day return period, even if the return instructions are provided afterward.

Do not send a return before receiving instructions from our customer service team. We will provide the applicable return address and shipping instructions. Packages sent to an unauthorized address may not be received or processed.

4. Return shipping

Returns are accepted by mail. We do not currently accept returns at a physical retail location.

For standard returns, including returns due to a change of mind, the customer is responsible for the return shipping cost. The cost may vary depending on the customer’s location, the shipping carrier and the selected service.

Unless otherwise stated by our customer service team, SAINT ARMONT does not provide prepaid return labels for standard returns.

SAINT ARMONT does not charge any restocking fee.

We recommend using a tracked shipping service and retaining proof of shipment. SAINT ARMONT is not responsible for returned packages that are lost before reaching the designated return address.

5. Damaged, defective or incorrect items

If an item arrives damaged, defective or different from the product ordered, contact info@saint-armont.com as soon as possible.

Please provide your order number and clear photos or videos showing the item, packaging and applicable damage or issue.

After reviewing the information provided, SAINT ARMONT will offer an appropriate solution, which may include a replacement or a full refund.

SAINT ARMONT will cover the applicable return shipping cost for confirmed damaged, defective or incorrect items.

6. Refunds

Once the returned item has been received and inspected, we will notify you by email whether the refund has been approved.

Approved refunds will be initiated to the original payment method within 7 to 10 business days after the return has been inspected and approved.

After the refund has been initiated, additional processing time may be required before the amount appears in your account. This processing time is determined by your bank or payment provider.

Any original shipping charges are non-refundable for standard returns. When an item is confirmed as damaged, defective or incorrect, applicable original and return shipping costs will be covered by SAINT ARMONT.

7. Promotional gifts

Promotional gifts have no cash redemption value and cannot be returned separately for a refund.

When returning an order for a full refund, any complimentary gift received as part of that order must also be returned unused and in its original condition.

If the complimentary gift is not returned, the return may not be eligible for a full refund. Our customer service team will contact the customer before processing the return.

8. Cancellations

Orders may be cancelled only before they have entered processing or been shipped.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation or modification request can be completed.

Once an order has entered processing or been shipped, it cannot be cancelled and must follow the return procedure described in this policy after delivery.

9. Consumer rights

Nothing in this policy limits any mandatory consumer rights applicable under the laws of the customer’s country or region.

10. Contact

For questions about returns or refunds, contact:

Email: info@saint-armont.com

Customer support is provided by email and through our contact form. We aim to respond within 3 business days.